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The Legal Terms That Govern Your Account

These terms set out your rights, our obligations, and the rules that apply whenever you access kuss918 — including how your account data is handled, how disputes are raised, and what conditions apply to account activity in Malaysia where local law permits.

Account TermsData HandlingUser RightsJurisdiction ConditionsContact Paths
kuss918 The Legal Terms That Govern Your Account
POLICY CONTACT

How to Reach Us on Legal or Account Matters

If you have a question about how these terms apply to your account, or you need to request a correction, deletion or copy of your data, use any of the contact paths below. We aim to acknowledge requests within one business day and resolve them within the timeframe the applicable rules require.

Live Chat Open live chat directly from your account dashboard. Available during operating hours — use this for urgent account or policy questions that need a quick written response.
Email Support Send your data or legal request to our support email. Include your registered account details so we can verify your identity before acting on the request.
Account Help Centre The Help Centre inside your account lists step-by-step paths for common legal requests — data access, account closure, dispute submission and payment record retrieval.
ACCOUNT INTEGRITY

How We Handle Data, Cookies and Account Security

We handle your account information with a clear retention and access policy. Cookies are used to keep your session active and to remember payment preferences such as your chosen wallet method — you can manage cookie settings in your browser at any time. Account security relies on OTP verification at login; if you receive an OTP you did not request, contact us immediately through live chat.

Data Retention We keep account and transaction records — including Touch 'n Go eWallet and Boost payment logs — for the period required under the rules applicable to your region of access.
Cookie Policy Session cookies maintain your login state. Preference cookies recall your last-used payment method. You can clear or block these in your browser settings without losing your account access.
Account Security Every login triggers an OTP to your registered mobile number. We do not store card details; GrabPay and DuitNow transactions route through the wallet provider's own security layer.
Requesting Changes To correct, delete or export your data, submit a written request via the email support channel. Identity verification is required before we action any change to account records.

Common Questions About Your Rights and Our Terms

The questions below cover what Malaysia-based account holders ask most about legal terms, data rights, account access and how to raise a dispute with us.

Yes. Submit a written request through our email support channel with your registered account details. We verify your identity first, then provide the data within the timeframe required under applicable rules.

Transaction records — including Touch 'n Go eWallet, Boost, and GrabPay logs — are retained for the period the applicable rules require, even after account closure. You may request a copy before you close.

Contact us via live chat or email with your account ID and a description of the dispute. We acknowledge disputes in writing and follow a defined review path before issuing a final decision.

Access is conditional on local law in your region. Whether you are in Shah Alam or elsewhere in Malaysia, it is your responsibility to confirm that access is permitted under the laws that apply to you.

You can request account closure through the Help Centre inside your account. Data deletion follows our retention schedule — records required by applicable rules are kept for the mandated period before deletion.

Material changes are sent to your registered account contact. Continuing to use the platform after a notified change is treated as acceptance. Check your account messages regularly to stay informed.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.